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Stay in the know about outages with our new water supply alerts service.

With water supply alerts, you will stay informed about outages impacting your household or business 24 hours a day, 7 days a week. We’ll do our best to notify you as soon as we can about upcoming works, estimated outage times and when your supply is restored, allowing you to plan and avoid surprises.

You can choose how we notify you from SMS or email to get instant alerts, including tips about preparing and what to do when your water is back on. 

As this is a new service, sometimes things may not go as planned, or you may not receive a notification. We are continuously making improvements, and you will have the opportunity to provide feedback to help us improve the service.

To sign up, select sign up now, or you can read on to learn more, including what to expect, how to update your details and unsubscribe. 

Sign up now

How does it work

Our SMS and email notifications will come to you directly from Water Corporation when there is an outage impacting you.

View sample SMS and email notifications

Work planned in your area

We undertake essential maintenance and upgrade work to continue to supply safe and reliable water. To make sure the work gets done safely, we sometimes need to turn your water off. We understand this is an inconvenience, and we want to minimise the impact on you as much as we can.

For planned work, we’ll notify you in advance, giving you time to prepare. We will also send you updates when we begin the work and your water is back on—helping you avoid any surprises.

Occasionally, works may be cancelled when safety, weather events, total fire bans and faults can present a risk. We’ll notify you if work is cancelled or rescheduled, so you can resume your day without any interruptions.

Unplanned outages

Sometimes the unexpected happens, like a sudden burst pipe, fault, or accident, and we can’t give our customers advance notice about an outage. When your water is affected, we will do our best to notify you as soon as we can—providing you with estimated outage times, so you can make arrangements and stay informed while we fix the problem.

When things don’t go as planned

On some occasions, we may need to cancel planned maintenance work. We’ll let you know if this happens and notify you if the work is rescheduled.

When things don’t go as we planned or something is out of our control, we may be unable to keep you as informed as we’d like. If this is the case, we advise you to check the outage map, which may have information about an outage close to your area that could be impacting your supply. You can also report a fault online anytime.

In an emergency, please get in touch and talk to us on 13 13 75.

Signing up for water supply alerts

You don’t need an online account to sign up for water supply alerts - simply use our online form.

During the signup process, you will be given the option to choose how you would like us to notify you. The options include SMS and email.

Please make sure you provide your full address to receive alerts about your property.

Once you sign up, you will receive a signup confirmation informing you that we’ll send you alerts when there’s water outages and works impacting your household or business.

Making changes to your subscription

Change address

In the case you are relocating and need to update your address, you will need to unsubscribe from receiving notifications for your previous property. This is, so you stop receiving alerts for properties you no longer own or occupy.

To unsubscribe, please look for the unsubscribe link in your SMS or email relating to the property you wish to unsubscribe for and follow the prompts.

Once you have unsubscribed, please go to the online form and sign up using your new property address.

If you need to keep receiving alerts for your previous property and start receiving alerts for your new property, simply sign up with your new property address.

Get alerts to both channels

You can get alerts to both SMS and email. To do this, you will need to sign up for each channel as you can only select 1 channel per subscription.

Change how I receive my alerts

To change the way we notify you, please unsubscribe first by selecting the unsubscribe link in your message. When you unsubscribe, you will no longer receive alerts to that channel.

Once you have unsubscribed, please go to the online form and sign up to select SMS or email.

Get alerts for multiple properties

You can sign up to receive alerts for multiple properties. To do this, you will need to sign up for each property, as you can only sign up for 1 property per subscription.

Unsubscribing from alerts

If you ever want to unsubscribe from water supply alerts, all you need to do is select the unsubscribe link in one of your messages related to the property you wish to unsubscribe for and follow the prompts.


Frequently asked questions

If your address is not available in the options displayed, it might be because we can’t find a match in our system. You could try again and enter it using a different format. For example:

Make sure the house or unit number is entered first.

88 James St Secret Harbour 6000

If your property is an apartment or unit, you could try entering your address using the following format:

6/54 James St Secret Harbour 6000

Please don’t use the words ‘unit’ or ‘apartment’ – simply enter the number.

We recommend you try again and see if the issue resolves. If the issue persists, please call 13 13 85 for help.

Our water supply alert service is currently only available for the Perth metro, the South West and Mid West. We hope to expand this service in future.

We have prepared practical tips to make life a little easier when essential maintenance and upgrades work results in an outage or water disruptions such as discoloured water or low water pressure.

To learn more about how to prepare, please visit our help page.

We notify you about an outage or planned works as soon as we can, but sometimes things don’t go as planned, and we may not be able to send you an alert when your water is off and provide you with timeframes.

In some circumstances, an outage may not have been reported - if this is the case, you can use our online form to report an outage in your area.

Please ensure you entered the correct details in the signup form. If you signed up to receive emails, please check your spam folder.

If the issue persists, please contact us on 13 13 85.

You will only receive an alert from us if works or outages are impacting your property.

When you sign up for water supply alerts, you we will only be notified about works and outages which impact the property you sign up for. If you need to be notified for multiple properties please, read sign up for multiple properties.

If there is an outage in your area and you haven’t been notified, it might be because it hasn’t been reported, or we may not have had the opportunity to alert our customers. We do our best to let you know about an outage as soon as we can, but sometimes, we can experience delays.