Help & advice

Register to use Electronic Advice of Sale

Register for the Electronic Advice of Sale (EAS2) system.

Billing & charges

Find out about our charges and billing periods for property managers and landlords.

Common reasons for high bills

There are some common reasons for high water bills including seasonal changes, irrigation issues, leaks and having extra people staying with you.

Leaking meter

Find out what you need to do if your meter is leaking. Determining who is responsible for a leaking water meter depends on where the leak is located.

Apply for a leak allowance

If you're a licensed plumber or waterwise garden irrigator and your customer has experienced a leak use this form to apply for a leak allowance.

Leak rebates

If you have a leak repaired on your property, you may be eligible to apply for one of our leak rebates.

Can't shut off your water

If you can't shut off your water follow these 2 steps to find out what is going on.

Detect a leak

Leaks can be expensive, wasteful, time-consuming and not to mention annoying! We have all you need to know about leak detection inside and outside your home.