Help & advice

Register to use Electronic Advice of Sale

Register for the Electronic Advice of Sale (EAS2) system.

Billing & charges

Find out about our charges and billing periods for property managers and landlords.

Common reasons for high bills

There are some common reasons for high water bills including seasonal changes, irrigation issues, leaks and having extra people staying with you.

Residential water use charges explained

Learn about how your water use charges are calculated.

Add a property to your online account

Add a property from your online account following a few simple steps.

Remove a property from your online account

Remove a property from your online account following a few simple steps.

Integrated water supply scheme

The Integrated Water Supply Scheme (IWSS) is the largest scheme we manage. It delivers 298 billion litres of water each year to over 2 million people in Perth, the Goldfields and Agricultural region and some parts of the South West.

Medical Assist allowance

We offer an allowance to customers who require water for their home therapy treatment because of a medical condition. Learn more and apply online.