Help & advice

Register to use Electronic Advice of Sale

Register for the Electronic Advice of Sale (EAS2) system.

Billing & charges

Find out about our charges and billing periods for property managers and landlords.

Common reasons for high bills

There are some common reasons for high water bills including seasonal changes, irrigation issues, leaks and having extra people staying with you.

Detect a leak

Leaks can be expensive, wasteful, time-consuming and not to mention annoying! We have all you need to know about leak detection inside and outside your home.

Apply for a leak allowance

If you're a licensed plumber or waterwise garden irrigator and your customer has experienced a leak use this form to apply for a leak allowance.

Concession rebates

Details on which concessions are available to holders of a concession or pensioner card in WA.

Difficulties paying your bill

Are you having difficulties paying your bills? We can help in many ways including a bill due date extension or flexible payment arrangements.

Landscaping

Find information and application forms for major home landscaping projects and backyard makeovers.