Help & advice

Register to use Electronic Advice of Sale

Register for the Electronic Advice of Sale (EAS2) system.

Bills and charges

Be informed about our water use and service charges, how we bill a property and other helpful tips for property managers and landlords.

Reasons for high bill

Has your tenant received a higher than usual bill? Here are some common causes and what they can do to reduce their water use.

Sign up for water supply alerts

Sign up for water supply alerts to stay informed about outages impacting your property 24/7.

Property details

Property water rates search

Find your home or investment properties' water rates, and prepare for tax returns or real estate listings. Plus, check the location of water and sewer services.

Time Assist application form

Our Time Assist program is designed to help alleviate the stress when your circumstances unexpectedly change. We’ll place your account on hold for up to 3 months while you get back on your feet.

Help with paying your bill

Explore our financial support options for homes and businesses, including flexible payment arrangements, bill extensions and other financial assistance programs.