Help & advice

Register to use Electronic Advice of Sale

Register for the Electronic Advice of Sale (EAS2) system.

Bills and charges

Be informed about our water use and service charges, how we bill a property and other helpful tips for property managers and landlords.

Reasons for high bill

Has your tenant received a higher than usual bill? Here are some common causes and what they can do to reduce their water use.

Medical Assist allowance

We offer an allowance to customers who require water for their home therapy treatment because of a medical condition. Learn more and apply online.

Smart meters

Smart meters can help provide useful insights about your water use and detect leaks sooner. Learn more about smart meters and how they work.

Bill delivery method

Managing and updating your billing preferences is easy with an online account. Find out how to update your billing details and delivery method here.

Help with paying your bill

Explore our financial support options for homes and businesses, including flexible payment arrangements, bill extensions and other financial assistance programs.

How to apply for a leak allowance

You may be eligible for a leak allowance if you suspect a hidden leak or have had a hidden leak repaired by a licensed plumber or waterwise irrigator.