Help & advice

Register to use Electronic Advice of Sale

Register for the Electronic Advice of Sale (EAS2) system.

Billing & charges

Find out about our charges and billing periods for property managers and landlords.

Common reasons for high bills

There are some common reasons for high water bills including seasonal changes, irrigation issues, leaks and having extra people staying with you.

Medical Assist allowance

We offer an allowance to customers who require water for their home therapy treatment because of a medical condition. Learn more and apply online.

Check your watering days

Find your allocated watering days here using our quick search tool. We can save around 4.5 billion litres of water in WA every year if we all stick to our watering days!

Leak allowance

If you have a leak repaired on your property, you may be eligible to apply for one of our leak rebates.

How we determine your watering days

Your watering days are determined by the climatic conditions in the region you live in and whether you have a bore.

How to prepare for work planned in your area

Do you have planned works coming up in your area? Find some helpful tips and advice to help you prepare for water supply interruptions.