Help & advice

Register to use Electronic Advice of Sale

Register for the Electronic Advice of Sale (EAS2) system.

Bills and charges

Be informed about our water use and service charges, how we bill a property and other helpful tips for property managers and landlords.

Reasons for high bill

Has your tenant received a higher than usual bill? Here are some common causes and what they can do to reduce their water use.

High water use

Is your water use higher than normal? Here are some of the most common reasons why and what you can do to reduce your water use.

Detect a Leak

Is your water use higher than normal or you've received a high bill despite no changes in your water use? You can check for leaks with this simple test.

Changes in water pressure

Learn about the factors that impact your water pressure. Water pressure is the force which pushes water through pipes and determines the flow of water from the tap.

Non-standard water pressure

Learn more about managing your non-standard water pressure.

Estimated meter reads

We’ll estimate your water use for a billing period if we can’t access your meter. Find out how this works out and what to do if you want to dispute a meter reading.