Help & advice

Register to use Electronic Advice of Sale

Register for the Electronic Advice of Sale (EAS2) system.

Bills and charges

Be informed about our water use and service charges, how we bill a property and other helpful tips for property managers and landlords.

How to apply for a leak allowance

You may be eligible for a leak allowance if you suspect a hidden leak or have had a hidden leak repaired by a licensed plumber or waterwise irrigator.

Help with your bill and financial hardship

Explore our financial support options for homes and businesses, including flexible payment arrangements, bill extensions and other financial assistance programs.

How to set up a payment arrangement

If you’re unable to pay your bill all at once, you can set up a payment arrangement to pay your bill in smaller, regular amounts. Find out how to apply or update a current payment arrangement.

Property water rates search

Find your home or investment properties' water rates, and prepare for tax returns or real estate listings. Plus, check the location of water and sewer services.

Leak prevention

Get practical tips to prevent leaks in your home or business, helping you to save water and money.