Help & advice

Register to use Electronic Advice of Sale

Register for the Electronic Advice of Sale (EAS2) system.

Bills and charges

Be informed about our water use and service charges, how we bill a property and other helpful tips for property managers and landlords.

Reasons for high bill

Has your tenant received a higher than usual bill? Here are some common causes and what they can do to reduce their water use.

How to read your meter

Find out how to read your meter to help you keep track of your water use.

Ways to pay your bill

Here are the different ways you can pay your water bills.

Help with paying your bill

Explore our financial support options for homes and businesses, including flexible payment arrangements, bill extensions and other financial assistance programs.

Tenant water use

There are many potential reasons as to why your bill might be higher than normal, as a tenant, here is what you can do to determine the cause.

Account security for password resets

Find out how you can increase your online account's security by enabling two-factor authentication when resetting your password.