Help & advice

Register to use Electronic Advice of Sale

Register for the Electronic Advice of Sale (EAS2) system.

Bills and charges

Be informed about our water use and service charges, how we bill a property and other helpful tips for property managers and landlords.

Credit card transaction fees

Find out the transaction fee applied to credit and debit card payments made on our website and over the phone.

Register to reduce water pressure to your property

Register your details if you are interested in reducing water pressure to your property.

Understanding your service charges

Service charges exist to help cover the cost of providing clean and safe drinking water in WA. These charges are separate from your water use charge. Find out how it all works and which service charges apply to you.

Trade waste billing and charges

Understand your trade waste charges and billing schedule. Our service is divided into 3 components, so you only pay for what you use.

Low water pressure

If you believe that you have low water pressure or you have noticed that your water pressure has changed here are a few things you can do.