Help & advice

Register to use Electronic Advice of Sale

Register for the Electronic Advice of Sale (EAS2) system.

Bills and charges

Be informed about our water use and service charges, how we bill a property and other helpful tips for property managers and landlords.

How to cancel a concession

Need to cancel the concession rebate you’re receiving on your water bill? Here's what to do.

Trade waste billing and charges

Understand your trade waste charges and billing schedule. Our service is divided into 3 components, so you only pay for what you use.

Sign up for water supply alerts

Sign up for water supply alerts to stay informed about outages impacting your property 24/7.

Ex-Tropical Cyclone Narelle customer assistance form

Bushfire assistance package

Our thoughts are with everyone affected by the recent bushfires across the Great Southern, South West and Wheatbelt. We have assistance packages available for residents and businesses impacted.