Spring Irrigation Check

The Spring Irrigation Check (Check) is a free and limited service available to residential property owners in the Perth metropolitan area (including Peel) who are customers of Water Corporation. The Corporation offers the Check to reduce water use by improving irrigation efficiency, conducted by a Waterwise Irrigation Specialist. 2,000 allocations are available. The Check must be completed between 1 September 2023 and 31 May 2024, or when the limit of 2,000 rebates is reached, whichever occurs first.

It is important you read and understand the terms and conditions before registering for the Check. 

The Corporation offers the Check in accordance with the following terms and conditions. By participating in and registering for the Check, you are taken to have accepted these terms and conditions.

Definitions

The terms in these conditions have the following meaning:

a. Check means this Spring Irrigation Check;
b. Corporation means Water Corporation (ABN 28 003 434 917); and
c. Waterwise Irrigation Specialist means a person who is qualified to perform the Check and has been endorsed by Irrigation Australia.

Eligibility for Spring Irrigation Check

1. To qualify for the Check, your property must be a residential property in the Perth metropolitan area (including Peel), you must be a customer of the Corporation and you must have an automatic irrigation system with controller that has been operational in the last two years.
2. Only owner occupiers can apply for the Check. Tenants, property managers and property owners who do not live at the property for which the Check has been registered cannot apply.
3. Customers can only claim one Check for any one household, including similar irrigation check programs from previous years.

Registration process

4. If you wish to participate in the Check, you must register your interest via the Corporation’s website (available above). You will be required to submit details about your irrigation system to apply for the Check.
5. By registering for this Check, you agree and consent to the Corporation providing your name, address and contact details to the Waterwise Irrigation Specialist in order for the Waterwise Irrigation Specialist to contact you directly to arrange and undertake the Check.
6. Registrations must be received by the Corporation between 1 September 2023 and 31 May 2024.

Appointment of Waterwise Irrigation Specialist

7. Multiple Waterwise Irrigation Specialists will be appointed by the Corporation to carry out the work. These specialists have been selected by the Corporation based on their demonstrated capacity to cost effectively and efficiently deliver the required checks. The volume of work each specialist will receive is dependent on customer uptake of the Check and customer location. Jobs will be allocated to Waterwise Irrigation Specialists based on distance from the customer’s registered property and availability. The Corporation will endeavour to distribute the work as fairly as possible across all appointed Waterwise Irrigation Specialists.
8. You consent to the Corporation sharing your property’s basic water use data with the appointed Waterwise Irrigation Specialist to assist them with servicing the property.

Provision of services

9. The Check will be provided by a Waterwise Irrigation Specialist who will undertake the following services:
   a. An irrigation system run through to check sprinkler operation, uniformity, coverage, pressure and for broken sprinklers;
   b. Locate master valve & cut-in – check and report;
   c. Controller check and reset if required;
   d. Minimal repairs where possible which may include fixing of leaks and replacement of broken or inefficient sprinklers (misting heads or micro sprayers). Repairs will be at the Waterwise Irrigation Specialist’s discretion based on budget and time allowance;
   e. Recommendation of additional changes to irrigation if required, and general outdoor waterwise recommendations if appropriate (such as irrigation design and maintenance). 
10. Additional work to the above Check requirements is possible but must be dealt with directly between you and the Waterwise Irrigation Specialist, including payment for the additional services.  
11. Documentation (Irrigation Check Worksheet) must be received by the Corporation from the Waterwise Irrigation Specialist to confirm the work undertaken.  The Waterwise Irrigation Specialist must complete this form on-site with you, obtaining your signature confirming the work undertaken. 
12. The Check must be completed between 1 September 2023 and 31 May 2024, or before the limit of 2,000 allocations is reached, whichever occurs first.
13. An audit may be carried out, or customer feedback sought, for work carried out by the Waterwise Irrigation Specialist as part of this program.

Claiming for the cost of the Check by the Waterwise Irrigator

14. The cost of the customer Check can only be claimed by the Waterwise Irrigation Specialist once they have invoiced the Corporation for the work.
15. The rebate is capped at a pre-determined amount and amount paid as per the invoice received. Payments will be made by electronic funds transfer by the Corporation to the specified Waterwise Irrigation Specialists bank account once the rebate claims have been validated by the Corporation.
16. Only one Check can be claimed for any one household.  

Liability and warranty

17. The Corporation will not be liable for any damages, claims or loss whatsoever suffered as a result of the work undertaken as part of the Check unless, and only to the extent that, the Corporation has been negligent. 
18. The Corporation will not be liable for irrigation issues that occur after a reasonable amount of time after the Check has been carried out due normal wear and tear of irrigation systems. 
19. You acknowledge and agree that the relevant Waterwise Irrigation Specialist that performed the Checks (and any products used) will be responsible for managing all aspects of customer service associated with their products and services, including but not limited to bookings, installations, warranty claims and complaints. 

Privacy statement 

20. Personal information provided for the purposes of this Check will be collected, used and disclosed in accordance with the Corporation’s Privacy Policy. Details of this policy can be found on our website.

• Checking for leaks and issues in your irrigation system, including the master solenoid, manual isolation valve and backflow prevention device 
• Checking for coverage issues 
• Checking for broken sprinkler heads and the use of inefficient misting or micro sprayers  
• Checking your controller settings & setting optimal run times for your garden 
• Provide advice on how to efficiently use your irrigation system 

Like when your car has a service, there are things that are not included in the Spring Irrigation Check without additional payment required. This includes but is not limited to: 

• Extensive replacement of parts
• Fixing complicated issues
• Irrigation system redesigns or mapping
• Irrigation controller replacement
• Garden maintenance
• Horticulture advice 

If you wish to have extra work or recommendations completed, talk to your irrigator about when they could complete these tasks and have them provide a quote to you. This should be dealt with directly between you and the irrigator.

Once you submit your registration for the check, the details that you provided will be given to a local Waterwise Garden Irrigator. They will get in touch with you to organise a time block and date for your check. We will send you an email confirming that your registration has been received and we will advise who your irrigator will be.   

If your irrigator attempts to contact you several times and cannot reach you (or a call is not returned), your Spring Irrigation Check will not go ahead. We recommend you take note of the irrigator’s number so you know to take this call.   

Once your check is finished, you will receive a checklist confirming the service provided and any recommendations made. These recommendations are completely up to you to book and pay for. You are under no obligation to have these recommendations completed. 

You do not need to pay the Waterwise Garden Irrigator for anything that is part of the Spring Irrigation Check.  

You may receive an email later requesting feedback about the program and your check.

Unfortunately, no. To be eligible for a Spring Irrigation Check, you need to have a functioning automatic irrigation controller at your property. Your Waterwise Garden Irrigator will not be able to undertake all the required checks if they cannot run your sprinklers. However, you are welcome to take up our Weather-based Irrigation Controller Rebate offer to get a rebate on a new controller and professional set up and then register for a Spring Irrigation Check. Please visit the offer page for details on this rebate.

The Spring Irrigation Check is available to owner-occupiers only. Therefore, you may only apply for a check for the home that you are currently living in.

To register, please fill in the online form here. 

If you have difficulties using the online form, please contact us directly by email to rebates@watercorporation.com.au and we would be happy to assist you. 

If you have not received an email from our rebates team regarding your allocated Waterwise Garden Irrigator within 2 weeks, please contact us by emailing rebates@watercorporation.com.au

If you have received an email advising you of your Waterwise Garden Irrigator but have not heard from the irrigator to book your service, we do ask for a little bit of patience. Our irrigation service programs are very popular and result in a high volume of customers for our irrigators. We can assure you that if you have received a confirmation email, your registration has been received and you have been allocated an irrigation check.

If your complaint is regarding the work undertaken, call your irrigator so they can discuss this with you and action any resolutions quickly. Our irrigators appreciate the opportunity to provide solutions to issues with their work. If it is unable to be resolved by direct liaison with the irrigator, please email your complaint through to rebates@watercorporation.com.au and we will get in touch with you.

If your complaint is about the irrigators customer service or behaviour, please contact us directly by emailing rebates@watercorporation.com.au