Direct debit is an easy and fee-free way to make sure you stay on top of your bills. You can set up direct debit payments online via our direct debit form but before you do make sure that you check which payment options best suit you.

When you set up your direct debit, you can choose from 2 payment options:

  1. Pay your bills when they are due - the exact amount of your bill is automatically paid on your due date.
  2. Pay by regular amounts - set up small regular payments to help reduce the size of your bills when they are due. For example, if you choose to set up small regular payments and your 2 monthly bill is $300, then your instalments could be:
    • $37.50 per week or
    • $75 per fortnight or
    • $150 per month

What happens once I have set up my direct debit?

We will still send you a bill 16 days before the due date.

If you choose the option to pay your bills when they are due – the exact amount on your bill will be automatically debited on the due date.

If you choose to set up regular payments and your account is in credit when your bill is due the credit will go towards your next bill, or you can request a refund. If the payments don't cover the total amount due on your bill, you can always change the payment amount to ensure that your bill is fully paid on time or you can make an additional manual payment.

What if I have more than 1 property?

If you have more than 1 property, you will have the option of applying the direct debit to all your properties when you sign up for direct debit via the online form.

Please click on the button below to sign up for direct debit and make sure that you have your bank account, credit or debit card details ready. Please note that it takes up to 5 business days for your direct debit schedule to be linked to your account, so if you have a bill due before then you'll need to pay it manually.

Set up direct debit