Your residential water bill explained

You should receive a water bill from us every 2 months. Water bills generally include one or both of the following charge types — you will find these charges listed on the back of your bill:

  • Water use charge – based on your water use and calculated every two months.
  • Service charges – is an annual charge divided across your bills for the year, and includes a water, drainage and sewerage service charge.

Please note if you are a business customer visit the bill and charges for business page to find out more about your bill.

Image of water use and service charges bill

Water use charges explained

Find out about water tariffs and how your water use charges are calculated.

Service charges explained

Find out what makes up your service charges and how they are calculated.

Other bill types

There are many other types of bills you may receive depending on the type of service you receive from us. You can find your bill type in the top right hand corner of your bill. Find out more about our other bill types below:


Image of the front page of a water use and service charges bill

Service charge only

For residents who are billed service charges only

Water use only

For residents who are billed for their water use only

Vacant land

Issued for accounts that are classed as vacant land

Advice of adjustment

Issued when we make an adjustment on your account

Does your water bill seem high?

Your water bill can be higher than normal for a few different reasons. 

Check why your bill may be high

Average household water use

How much your household uses depends on a number of factors. Find out how your water use compares to similar households. 

Compare your water use

Can't find what you're looking for?

Call our contact centre and we can help answer your questions.