Bill & account
Understanding your water bill
Whether you have a household or business account, you've come to the right place to learn about your water bill. You should receive a water bill from us every 2 months.
Noticed your charges have changed?
From 1 July 2024, water use and service charges have had a 2.5% price increase. If you need help with paying your bill, we’re here to help make payments easier with a variety of support options.
1. Account summary
Your new charges for this bill and the due date. Any concessions, payment arrangements, or other charges will be summarised here.
2. Daily water use comparison
This graph shows how much water you have used compared to your last bill and the same time last year. Compare your water use to your neighbours or benchmark your business.
3. Water use pricing tiers
We have a tiered pricing system to encourage careful use of water. The more water you use, the higher the price per kilolitre. Learn more for household water use or business water use.
4. Meter read details
We take a meter reading every 2 months. You may be required to submit a meter reading if we can't access your meter. We'll estimate your water use if we can't read your meter.
5. Water use charges
Your household water use is based on a tiered pricing system and is charged per kilolitre. Learn how household water use charges and business water use charges are calculated.
6. Service charges
An annual charge that is divided across your bills for the year. It can include the service of water, sewerage, and drainage. Learn about household service charges or business service charges.
7. Business sewerage volume charges
Business customers are charged sewer volume charges based on the water used and returned as wastewater to the sewer.
8. Payment options
We have a range of flexible payment options. Need more time to pay? Get help with paying your bill.
Service charge only
For residents who are billed service charges only
Water use only
For residents who are billed for their water use only
Vacant land
Issued for accounts that are classed as vacant land
Advice of adjustment
Issued when we make an adjustment on your account
Ways to reduce your water use
You can influence your water use charges by making a few small changes to your water use in your home or business.
Average household water use
How much your household uses depends on a number of factors. Find out how your water use compares to similar households.
Useful links
Can't find what you're looking for?
Call our contact centre and we can help answer your questions.