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Contact us

Whenever you need us, we have a number of teams to help you. So that your query is processed as soon as possible, please select the option which best applies to you.

Submit a meter reading

If we can't access your meter to take a reading, you can submit your meter reading via our online form.

Report a possible water breach

You can report a water breach online; we all have a personal responsibility to save water.

Feedback and complaints

To make a complaint, give us a compliment or provide feedback about any part of our service please email us or call 13 13 85 (8am - 5pm on week days).

Update property management details

You can use our online form to notify us of changes in property management or to update tenant details.

Apply to discharge wastewater

All commercial businesses discharging wastewater in to our systems require a trade waste permit. You can apply for this permit online.

Apply for a watering exemption

You can apply for a watering exemption if you need to water your garden or lawns outside of your watering days.

Request low water pressure test

Have you noticed that your water pressure has changed? Follow our step by step guide.

Building & property development enquiries

Do you need to lodge a building application? Get in touch with us to find out how.

If your enquiry wasn't resolved, please let us know by using our other enquiries form:

Or you can call us on 13 13 85 (8am - 5pm weekdays).
If you would like to email us, please use our enquiries form to get in touch.

Assisted and international phone numbers

13 14 50

Please call the Translation and Interpreter Service and ask for: 13 13 85 (account enquiries), 13 13 75 (faults, emergencies and security) or 13 13 95 (building services).

13 36 77

Please contact us through the National Relay Service and ask for: 13 13 85 (account enquiries), 13 13 75 (faults, emergencies and security) or 13 13 95 (building services).

+ 618 9423 7777

If you are calling us from overseas please use this international number to reach us.

Sign up for paperless billing

Say goodbye to unnecessary paperwork by signing up to paperless billing today!

There are lots of good reasons to choose paperless billing including:

  • Receive your bills via email
  • Never lose a bill again
  • Access your bills anytime from anywhere

Sign up

Write to us

Please send any documents that need to be sent via post to:

Locked Mail Bag 2
Osborne Park Delivery Centre
Osborne Park WA 6916