Contact us
Whenever you need us, we have a number of teams to help you. So that your query is processed as soon as possible, please select the option which best applies to you.
Change my details
Update your postal address, name, add a tenant or advise us of changes to your account.
Apply for a concession
If you hold a pensioner, concession, senior or senior health card you may be eligible for rebates on your water bills.
Property management
Find out all you need to know about water bills if you are a property manager or landlord.
Help with paying your bill
We’re here to help make bill payments easier, with short term bill extensions and long term assistance available.
Pay my bill
Save time and pay your bill online.
Register for an online account
Register for an online account to manage your water account online, check your water efficiency and more.
Request a due date extension
Need a little more time to pay? You can extend your bill due date by 28 days.
Set up direct debit
Setting up direct debit is easy, and a hassle free way to pay your bills on time.
Request a refund
You can request a refund if you have accidentally overpaid or have a credit on your account.
Add a property to your online account
Find out how to add a property to your online account.
If your enquiry wasn't resolved, please let us know by using our bill & account enquiries form:
Or you can call us on 13 13 85 (8am - 5pm weekdays).
Assisted and international phone numbers
+ 618 9423 7777
If you are calling us from overseas please use this international number to reach us.
Set up direct debit
Direct debit is quick and easy to set up. Setting up direct debit means no more queuing at the post office or filling out cheques.
There are lots of good reasons to set up direct debit including:
- It saves time
- It gives you peace of mind
- It helps with budgeting
- It saves you a trip to the post office!
Write to us
Please send any documents that need to be sent via post to:
Locked Mail Bag 2
Osborne Park Delivery Centre
Osborne Park WA 6916