Our teams

Customer contact centre

Our modern contact centre is locally based in Balcatta. We offer several ongoing opportunities for seasoned customer service representatives, along with traineeships for those just starting out. Working in our contact centre, you’ll grow and flex your customer service skills as a customer service consultant and pave the way to progression as a senior consultant, team or management role.

Community engagement

Like the sound of building and nurturing connections to make a positive and meaningful impact on your community? Working in a tight-knit team, you’ll be committed to creating awareness, encouraging public participation and spreading the word across our varied projects and community engagement programs.

Positions we recruit for include community engagement officers, advisors, senior advisors, team leads and specialists.

Meet Jess - Customer & Stakeholder Advisor

Everyone deserves access to safe water, and we’re all about providing consistent and reliable water services to our customers. Whether you’re out in the field repairing a fault or inside the office making important decisions in our operations centre, a career in our operations team is dynamic, challenging and rewarding.

We offer great benefits including 9-day fortnights, and with opportunities across the state – from the Perth metro to regional WA, you'll be able to come home to your own bed after every shift.

Just starting out? You can earn while you learn in the first few years. As part of your development, we'll support you with achieving a Certificate II or III with our Water Operations Traineeship.

How can you make a difference?

Whether you're a regional water operator, a technical advisor or a field technician, your work plays an important part in future-proofing WA's water supply. The type of work varies greatly, and you could find yourself working on projects like:

• desalination plants
• groundwater replenishment projects
• treatment and resource recovery
• water catchment areas and dams
• general pipeline maintenance
• regional maintenance work (no FIFO work required).

Meet Patrick - Drainage Operator

Our corporate roles are varied, however each one provides support in the business to ensure our day-to-day workings run smoothly. With a focus on our people, reputation, technology and finances, you could be working closely with internal and external audiences to deliver essential services to our customers. These teams also play a critical role in future planning.

Business strategy

Do you always find yourself two steps ahead? Thinking about what’s next? Our business strategy team is charged with shaping tomorrow’s future and driving key business initiatives. You could play a critical role supporting our operations, providing important analysis and guidance to inform our decision-making.

Some of the roles we recruit for include:

• business improvement advisors/specialists
• change consultants/managers
• strategic assurance/planning
• portfolio analysts.

Communications

How we communicate with customers matters. We create and drive strategies to promote our brand, reputation and services. You’ll be inspired to create innovative and seamless experiences that positively enhances our customer journey in a variety of ways. You could be engaging with customers across our marketing channels, or drawing valuable insights from customer interactions to solve existing problems and look ahead for future opportunities.

Some of the roles we recruit for include:

• communications advisors
• customer experience design
• ministerial liaison advisors
• media specialists.

Meet Karen - General Manager, Customer & Community Group

Our diverse team includes accountants, analysts, advisors and coordinators, who all come together to continually improve finance, risk and assurance services for the entire business.

The impact your role has in this team is significant – you’ll help us guide internal and external stakeholders in their business decisions in the most efficient way.

Some of the roles we recruit for include:

• finance analysts
• purchasing officers
• accounts payable and procurement
• financial performance and planning.

People & capability

We’re a nimble group motivated by delivering solutions that enable our people to positively impact the business and thrive in their careers. You could be working in areas such as talent acquisition, performance and remuneration, learning and organisational development, diversity and culture and so much more.

Some of the roles we recruit for include:

• leadership development
• career entry programs
• employment relations
• talent acquisition and management
• people systems.

Safety and wellbeing

Underpinning everything we do is our focus on safety and wellbeing. We're passionate about preventing workplace injuries, minimising risks and improving the overall health and wellness of every individual. We deliver the latest, best practice health and wellbeing services and work collaboratively to drive safe solutions – especially when difficult decisions need to be made.

Our safety and wellbeing team is made up of safety professionals at different stages in their careers – so there’s always room for growth in your area of expertise.

Some of the roles we recruit for include:

• health and wellbeing advisors/ specialists
• health safety and environment advisors
• field support.

Meet Kaitlin - Safety Officer

IT touches every aspect of our business, focusing on providing value to our customers and teams internally. We're a team that relies on people and technology in equal measure. You’ll work alongside creative, talented people who bring a range of diverse perspectives to work every day.

Your work will support the State with access to a critical resource. Collectively, we’ll develop solutions that will solve some of the biggest challenges facing WA. If you’re someone who aims to make things better today than they were yesterday, find out where a career in our technology group can take you.

Some of the roles we recruit for include:

• data analysts
• cyber security engineers
• solution/ enterprise architects
• business analysts
• project managers.

Working in our engineering function will give you exposure to a number of interesting career opportunities. Whether it’s advisory, design, field services, planning or reliability, you’ll work alongside a group of innovative specialists, who look after every customer’s needs across the whole asset life cycle.

You could find yourself helping us shape water recovery, 3D/virtual reality, compliance and a host of engineering projects.

Some of the roles we recruit for include:

• electrical/ mechanical designers
• dam designers
• field support advisors/ specialists
• graduate engineering positions.

If your background is in transformational change management, our transformation office will give you exposure to important strategic projects and programs.

Your work will help us identify and map the right value and change for our core business and people. We exist to create a positive impact on how we deliver the services we provide in a changing climate.

Some of the jobs we recruit for include:

• change managers
• transformation specialists
• business performance analysts
• business process architecture specialists.

Help us orchestrate this so we can continue helping WA thrive.