If you're a property manager or landlord, here's what you need to know about our billing and charges.

You'll get a bill from us every 2 months. Each bill includes: 

  • service charges (water rates) and
  • water use charges (how much water a customer has used)

Receiving bills

You can decide how you want us to bill you. We can:

  • send you a combined bill for service and water use charges
  • send separate water use and service charge bills
  • send the water use bills to your tenants (while you still receive the service charges)

Need to change the water use bill in the tenant's name?

If you're a property manager:

If you're a landlord:

  • Complete the change my details form. Select the option ‘I’m a property owner and want to send the water use bill to my tenant’.

Please note: We hold the property owner liable for all service charges and water use charges.

Service charges

We calculate service charges based on the number of days in each billing period.

Our 6 service charge billing periods are:

  • 1 July–31 August - 62 days
  • 1 September–31 October - 61 days
  • 1 November–31 December - 61 days
  • 1 January–29 February - 60 days
  • 1 March–30 April - 61 days
  • 1 May–30 June - 61 days

Bill due date extensions

Property managers can extend bill due dates if required via their online account. If you're a landlord you can also extend a bill due date by using the online form.

Please note: You can only apply for an extension or request a payment arrangement on behalf of a tenant if they have the landlord’s consent..

Overdue notices

We're legislatively required to send all overdue notices to the property owner, regardless if the tenant receives the water use bill. When this happens, you'll need to speak to the tenant to resolve any overdue charges.

Special meter readings

Property managers can request a special meter reading when a tenant moves in or out of a property. This is so new tenants don't pay for water they haven't used.