Some concession customers may be eligible to suspend service charges to a later date by deferring them.

Eligible Pensioners, Dual Seniors & State Concession Card holders can either pay their discounted service charges by the due date or not pay anything and have the full (not discounted) amount of their service charges placed in 'deferment'.

If you deferred your service charges you will still need to pay your water use charges every 2 months.

Deferred service charges can remain suspended indefinitely only to be payable if you sell your home, move out of the property or pass away.

You can find your total deferred charges amount on the front of your bill directly above the payment slip.

Image of water bill showing deferred charges